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Privacy Policy

GOLDEN GIFT REAL ESTATE · Updated 10 October 2026

1. Introduction

Golden Gift Real Estate uses this platform to provide property information, inventory and enquiry assistance. This policy explains how information is handled when you use the website or contact our team.

2. Information We Collect

Depending on the features you use, information may include your name, mobile number, email address, property preferences, messages and enquiry history. Executive quotations and booking workflows may contain additional information you provide for those services.

3. Property Enquiry Information

Enquiries and AI Concierge conversations may be recorded to respond to your questions, follow up on a requested property, arrange a callback and help staff understand your requirements. Avoid sending identity documents, banking credentials or other sensitive information in chat.

4. Contact Information

We use the contact details you provide to respond to your requests. Please provide accurate information and avoid submitting another person’s details without permission.

5. Website Usage Data

Hosting and service providers may process technical information such as IP addresses, request times, device or browser details and error logs to operate and troubleshoot the service. Data collected depends on the services enabled.

6. Cookies

The website uses browser storage for features such as sessions, chat continuity and saved application state. Authentication providers may use cookies. You can manage cookies and site storage in your browser; clearing or blocking them may affect login and other features.

7. How Information Is Used

Information is used to answer enquiries, provide requested property information and quotations, maintain enquiry records, operate the website and investigate service issues. It may also be used where required to meet applicable legal obligations.

8. WhatsApp / Phone / Email Communication

When you use contact links, your selected phone, email or WhatsApp application opens. Messages you send are also handled by that service under its own policies. Tell our team if you no longer want optional follow-up communications.

9. Data Sharing

Information may be shared with authorised staff and relevant project representatives when needed for your requested service, or where required by applicable law. Please contact us before submitting information if you need clarification about a particular recipient or use.

10. Service Providers

Hosting, database, authentication and communication providers may process data needed to deliver their services. When AI services are enabled, relevant messages and project context may be sent to the configured AI provider to prepare a response.

11. Data Security

We seek to limit access to information to those who need it for the service. No internet transmission or storage system can be guaranteed secure. This policy does not represent a security certification or a guarantee against unauthorised access.

12. Data Retention

Information is retained as needed for enquiries, ongoing customer relationships, transaction records, dispute handling and applicable record-keeping obligations. The appropriate retention period depends on the purpose and record involved.

13. User Rights

You may contact us to request access, correction or deletion of your personal information, or to raise a concern about its use. We may need to verify your identity. Requests are handled subject to applicable law and any required record retention.

15. Policy Updates

This page may be updated to reflect changes to the website or information practices. The update date indicates the latest published version.